+1 877-458-4868 info@irg.com

Terms of Use & Privacy Policy

Terms of Use


Use of our Websites

You may use the Site only in accordance with and subject to these Terms of Use and the Site’s Privacy Policy (the “Privacy Policy”) and all applicable laws and regulations. We make no representations that materials on the IRG.com website or its affiliate websites are appropriate or available for use in locations other than the United States. Those who choose to access this Site from locations outside the Unites States do so on their own initiative and are responsible for compliance with all local laws. If you do not agree to and accept, without limitation or qualification, these Terms of Use, please exit our Site.

Membership and Programs

Some areas of the Site are available to members only and require separate membership and/or terms of use agreements. Such areas may have age restrictions, and by becoming a member, you represent that you are of such age and that all information you provide is true, accurate and complete. Unfortunately, membership may not be available in your geographic locations. Membership is void where prohibited by law. From time to time, we will run special programs on our Sites. These may be member or non-member programs. All program participants must comply with the official program rules. The assignment of a user name and/or password for a membership or program is in our discretion. If you choose, or you are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. You agree to immediately notify us of any unauthorized use of your user name or password or any other breach of security, and ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. You are responsible for the security of your user name and password, as well as all use of our Site under your user name and password.

Your Communication on our Site

Our Site enables you to post messages, reviews and other content on the Site and to submit comments, ideas and questions (“Submission(s)”). All rights, title and interest in such Submissions shall be the exclusive property of our Site with no compensation to you, and we may use such Submissions in any way, without limitation. To be clear, we have the right but not the obligation, to monitor, decline, translate, modify, reformat, edit, distribute, derive, remove, transmit, display and perform, publicly or otherwise, all or any portion of any Submission in any media now known or hereafter developed for the our business purposes and to sublicense the foregoing rights, through corporate structures to the maximum extent permitted by applicable law. The foregoing licenses shall survive termination of these Terms of Use for any reason. You also hereby grant each user of the Site a non-exclusive license to access your Submissions through the Site and to display and perform such Submissions as permitted through the functionality of the Site and under these Terms of Use. The foregoing license granted by you terminates once your Submission is permanently removed or deleted from the Site by us. Our company policy does not allow us to accept or to consider creative ideas, suggestions, proposals, plans, or other materials other than those we have specifically requested. We hope that you will understand that the intent of this policy is to avoid the possibility of future misunderstandings when projects developed by our employees and agents might seem to be similar to creative works submitted by users. Accordingly, while we value your feedback, we must ask that you do not send creative ideas, suggestions, proposals, plans, or other materials for our business. We are and shall be under no obligation (1) to maintain any Submissions in confidence; (2) to pay compensation for any Submissions; or (3) to respond to any Submissions. You agree not to use the Site to post content or other communications that contain (i) material that is unlawful, obscene, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, is excessive in length, or is otherwise inappropriate; (ii) advertisements of any kind; (iii) personal information (such as social security numbers, addresses, phone numbers, etc.); (iv) confidential information of any company; (v) any chain letters, pyramid schemes, spam, contests or promotional material; (vi) messages that offer unauthorized downloads of any copyrighted or private information; (vii) an impression that they emanate from us, if this is not the case; (viii) sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age and/or (ix) similar information. Furthermore, for each Submission, you represent and warrant that you have all rights necessary for you to grant the licenses granted herein (including any music or sound rights embedded therein) and that such Submissions and the submission thereof to our Site complies with all applicable laws, rules and regulations and does not infringe on the intellectual property or other rights of any third party. You further irrevocably waive any “moral rights” or other rights with respect to attribution of authorship or integrity of materials regarding each Submission that you may have under any applicable law under any legal theory. We have no control over and shall have no liability for any damages related to or resulting from the use of your public Submissions by a third party. Any content and/or opinions uploaded, expressed or submitted to the Website, and all articles and responses to questions and other content, other than the content provided by IRG, are solely the opinions and the responsibility of the person or entity submitting them and do not necessarily reflect the opinion of IRG. If you choose to make any of your personally identifiable or other information publicly available in a Submission, you do so at your own risk. However, any personal data, such as your name, address, telephone number or email address that you transmit to our Site electronically shall be used in accordance with our Privacy Policy.

Site Transactions and Right to Change Site

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Site or any service, content, feature or product offered through the Site, with or without notice; charge fees in connection with the use of the Site; modify and/or waive any fees charged in connection with the Site; and/or offer opportunities to some or all users of the Site. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Site.

Product Information and Colors

Certain products are available exclusively online through the Site. These products may have limited quantities and are subject to return or exchange only through the Site according to the applicable return policy. We have made every effort to display as accurately as possible the colors of our products that appear at the Site. We cannot guarantee that your computer monitor’s display of any color will be accurate.


From time to time, we may provide certain content that includes software tools (the “Software”). Such Software remains our property, but as long as you have permission to use our Site, you may download and view one copy of such software on any single computer solely to use our Site.


We provide our Site, including without limitation its content and Software therein, on an “as is” basis and make no representations or warranties of any kind with respect thereto. We disclaim all such representations and warranties, including, for example, warranties of merchantability and fitness for a particular purpose. In addition, although we make an effort to keep our Site current and accurate, we do not represent or warrant that the information accessible via our Site is accurate, complete, or free of typographical errors or omissions that may relate to product descriptions, pricing, promotions, offers and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site, including pricing and availability information, is inaccurate at any time without prior notice.

Limitation of Liability and No Endorsement

Except as specifically stated on our Sites or as specifically limited by some jurisdictions, neither we nor any of our employees, affiliates or representatives will be liable for damages arising out of or in connection with the use of our Site and/or any web sites to which our Site may link. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. We cannot prevent the “harvesting” of information from this Site, and you may be contacted by us or unrelated third parties, by email or otherwise, within or outside of this Site. Inclusion of a web site link or a third party product on our Site is not an endorsement of such product or web site by us.


Personal, Non-Commercial Use – You may view our Site and you are welcome to print hard copies of written material on it for your personal, non-commercial use. All other copying without prior written permission, whether in electronic, hard copy or other format is prohibited and all other rights reserved. The use of any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text, and the deletion or alteration of any copyright, trademark and other proprietary notices appearing on such materials are also prohibited.

Inappropriate Web Activity – You may not use the Site for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes anyone’s rights. Notwithstanding any other rights or restrictions in these Terms of Use, you may not: (a) transmit via or through the Site any information, data, text, images, files, links, or software except in connection with your authorized use of this Site or otherwise in response to specific requests for information by us; (b) introduce to the Site or any other computer or web site viruses, worms, Trojan horses and/or harmful code; (c) obtain unauthorized access to any computer system; (d) impersonate any other person; (e) invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity; (f) misrepresent the identity of a user or use a false e-mail address; (g) use any robot, spider or other automatic device, process or means to tamper with or obtain access to this Site or any component of this Site; (h) conduct fraudulent activities; (i) collect or harvest information regarding other users of the Site for any reason whatsoever, including, without limitation, for sending such users unsolicited commercial e-mail; (j) attack the Site via a denial-of-service attack or a distributed denial-of-service attack; or (k) otherwise attempt to interfere with the proper working of the Site.


The Site and all its contents including, but not limited to, all Site design, text, user and visual interfaces, look and feel, sound, icons, video clips, graphics, the selection and arrangement thereof, and any underlying software and computer codes (“Content”), are the copyright of IRG or others with all rights reserved unless otherwise noted. Any Content that is a trademark, logo, patent or service mark is also a registered and/or unregistered trademark of IRG or others. Your use of any Content, except as provided in these Terms of Use, without the prior written permission of the Content owner is strictly prohibited. You are also advised that IRG will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.


Our sites include protectable service marks, trademarks and trade dress owned and/or licensed by IRG Plotters & Printers, Inc. or its affiliates. Any use of our service marks, trademarks or trade dress including, reproduction for purposes other than those noted above, modification, distribution, republication, transmission, translation, publication, public performance or display, commercial exploitation, or creation of any derivative works from this Site in any way without the prior written permission of IRG Plotters & Printers, Inc., is strictly prohibited. All trademarks not owned or exclusively licensed by IRG Plotters & Printers, Inc. and its affiliates that appear on the site are the property of their respective owners.


This Site is operated by IRG Medical, Inc. in the State of California, USA. As such, these Terms of Use and any dispute of any sort that might arise between you and IRG Medical, Inc. shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles, as it is applied to agreements entered into and performed therein, and excluding the United Nations Convention on Contracts for the Sale of Goods, as amended from time to time. Any action brought to enforce these Terms of Use or matters related to the Site will be brought in either the state or federal courts in Los Angeles, California; provided, however, that notwithstanding anything contained in these Terms of Use to the contrary, we shall have the right to institute judicial proceedings against you or anyone acting by, through or under you, in order to enforce our rights hereunder through reformation of contract, specific performance, injunction or similar equitable relief. You consent to the jurisdiction of such courts and irrevocably waive any objection, including without limitation any objection to the laying of venue or based on the grounds of forum non conveniens, which you may now or hereafter have to the bringing of any such action or proceeding in such jurisdiction. In addition, you expressly waive any right to a jury trial in any legal proceeding against the Affiliated Entities or their respective officers, members, directors, employees, agents or successors under or related to these Terms of Use. Any claim or cause of action you have with respect to use of the Site must be commenced within one (1) year after the claim arises.

Our Address

IRG Medical, Inc., 1701 W 135th St Suite C, Gardena, California 90249-2518

Export Control

Software and other materials from this Site may be subject to United States Export Control. The United States Export Control laws prohibit the export of certain technical data and software to certain territories. No software from this Site may be downloaded or exported: into (or to a national or resident of) Cuba, North Korea, Iran, Sudan, Syria, or any other country to which the United States has embargoed goods; or to anyone on the United States Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders. The Affiliated Entities do not authorize the downloading or exportation of any software or technical data from this Site to any jurisdiction prohibited by the United States Export Laws or to anyone on any such list. By downloading or using any Software, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.


You agree to defend, indemnify and hold harmless the Affiliated Entities and any other party involved in creating, producing or delivering the Site, and their respective directors, members, officers, employees, agents, shareholders, licensors and representatives, from and against all claims, losses, costs and expenses (including without limitation lawyers’ fees) arising out of (a) your use of, or activities in connection with, the Site or the Software; (b) any violation of these Terms of Use by you or through your account; or (c) any allegation that any Submission that you make available or create through the Site, the Software infringes or otherwise violates the copyright, trademark, trade secret, privacy or other intellectual property or other rights of any third party.


These terms are effective unless and until terminated by either you or IRG. You may terminate this Agreement at any time. You also agree that the Site, in its sole discretion, may terminate your access to or use of the Site and the Software, at any time and for any reason, including without limitation if the Site or IRG believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Use. Upon any such termination, your right to use the Site and the Software will immediately cease. You agree that any termination of your access to or use of the Site and the Software may be effected without prior notice, and that the Site may immediately deactivate or delete your account and password, and all related information and files associated with it, and/or bar any further access to such information or files. You agree that neither the Site nor IRG will be liable to you or any third party for any termination of your access to the Site or to any such information or files, or will be required to make such information or files available to you after any such termination.


Pursuant to 47 U.S.C. Section 230(d) as amended, we hereby notify you that parental control protections (such as computer hardware, software or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such protections is available at the following web site: http://www.staysafe.org/.

Claims of Copyright Infringement

The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials available on the Site infringe your copyright, you (or your agent) may send the Site a notice requesting that Site remove the material or block access to it. If you believe in good faith that someone has wrongly filed a notice of copyright infringement against you, the DMCA permits you to send the Site a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA. See http://www.copyright.gov/ for details. Notices and counter-notices should be sent to: IRG Medical, Inc., 1701 W 135th St Suite C, Gardena, California 90249-2518, or by calling us at (800) 474-9514 or emailed to info@IRG.com. Details are available at http://www.copyright.gov/onlinesp/. We suggest that you consult your legal advisor before filing a notice or counter-notice. Please be aware that there are penalties for false claims under the DMCA.

Information or Complaints

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Site, please send an e-mail to info@IRG.com. You may also contact us by writing to IRG Plotters & Printers, Inc., 1701 W 135th St Suite C, Gardena, California 90249-2518, or by calling us at (800) 458-4868. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by post at 1625 North Market Blvd., Sacramento, CA 95834 or by telephone at (916) 445-1254 or (800) 952-5210 or Hearing Impaired at TDD (800) 326-2297 or TDD (916) 322-1700.

Void Where Prohibited

Although this Site is accessible worldwide, references to a particular product or services do not imply that they are appropriate or available to all persons of legal purchasing age or in all geographic locations or jurisdictions. In addition, not all persons may be able to participate or win prizes, if applicable, in the Challenges, sweepstakes, contests, raffles, surveys or similar promotions made available through the Site. We reserve the right to limit the availability of this Site and/or the provision of any service to any person, geographic area or jurisdiction we so desire, at any time and in our sole discretion.


Unless otherwise specified herein, these Terms of Use, together with the Privacy Policy, applicable membership rules, and applicable program rules, constitute the entire agreement between you and IRG with respect to the Site and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and IRG with respect to the Site. If any part of these Terms of Use is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. The failure of IRG to act with respect to a breach by you or others does not waive IRG’s right to act with respect to subsequent or similar breaches. IRG’s failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision. These Terms of Use, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by IRG without restriction. The section headings contained in these Terms of Use are included for convenience only and shall not limit or otherwise affect the terms of these Terms of Use.

Privacy Policy

Thank you for visiting med.irg.com, an IRG Medical, Inc. (IRG) Web site. Protecting your privacy is important to us. We hope the following statement will help you understand how IRG collects, uses and safeguards the personal information you provide to us on our site.

IRG complies with PCI DSS Security Standards

PCI = Payment Card Industry
DSS= Data Security Standards

In terms of security, IRG adheres to the PCI DSS requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. In terms of operations, IRG makes sure our customers’ payment card data is being kept safe throughout every transaction, and that our customers have confidence that they are protected against the pain and cost of data breaches.

IRG follows the 12 requirements in the standard, working with our acquiring bank and using the tools offered through the PCI Security Council. PCI DSS compliance is an ongoing process, not a one-time event. IRG continuously assess its operations, fixes any vulnerabilities that are identified, and makes the required reports to the acquiring bank and card brands we do business with.

IRG’s PCI DSS Certificate of Compliance Number: 1158-03BA-4D2E-2579 issued by Internet Security Assessor (ISA): TrustWave. The certificate is on file, please submit a request if a copy is needed. To learn more about PCI DSS Compliance, please visit the PCI Security Standards Council website located at the following URL: https://www.pcisecuritystandards.org.

Information We Collect and How We Use It

IRG does not sell or transfer personally identifiable information collected at this site. We do not collect more personal information than necessary to participate in any of the site’s features.

IRG is the sole owner of the information collected on the Site. If IRG collects personally identifiable information from users, this information will not be sold, shared, or rented to others in ways different from what is disclosed in this statement, without explicit consent from the user.

If you request a quote, sign-up for an event or purchase a product/service from IRG, we request certain personally identifiable information from you on our web site or order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we encounter an issue processing an order, we will use this information to contact you.

IRG collects information from our users at several different points on the Site. The Site collects personally identifiable information using the following methods:

Order Forms/Payment

The Site requires purchasing customers to provide billing information such as name, address, e-mail address and credit card information. If we encounter any problems processing the order, this information will allow us to get in touch with the purchaser. Financial information such as credit card number is submitted over a secure connection. The Site maintains a copy of the billing information (with the exception of credit information) to allow for future contact regarding the purchased services or of any new features that may be of interest to the purchaser if you have opted to receive them. The Site uses PayTrace as its credit card gateway and processing company to bill for goods and services. This third-party company does not, retain, share, store or use personally identifiable information for any secondary purposes.

Requesting Services

When you register at the Site for any of our services we will ask that you provide your name, address, e-mail address, and phone number. An email address and personal contact is mandatory. Should there be any issues related to providing the service, this information will allow us to get in contact with you.

Sharing Information for Site and Promotion Administration and Safety

Except for the following limited and necessary instances we do not share personally identifiable information collected at the Site with third parties. We share the information with our partner agencies who assist us in administering the site and various programs and promotions. They can only use the information to administer our site and programs. These agencies are bound to keep information private and secure. We may also disclose personal information if required by law, for example, to comply with a court order or subpoena or to protect the safety and security of site visitors.

Non-Personal Information Collection

Polls and Surveys

From time to time we may ask visitors to the Site to answer survey questions. Surveys generally deal with the Site, our products and services, and events which have been held, or which we are contemplating to hold in the future. We may ask for age or age ranges, gender, and other non-personally identifiable information. No personally identifiable information is requested and the information collected from a user is not tied to any personally identifiable information that may have been previously provided. We may have agencies administering our surveys, but these agencies are acting solely on our behalf. We may post sample answers to polls or surveys at the Site, no identifying information is ever included. Information gathered from polls and surveys are for internal use by IRG Medical, Inc. and the Site.

Cookies and Tracking Technology

This site uses cookie and tracking technology. Cookie and tracking technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to the web site, and understanding how visitors use the site. Cookies can also help tailor the site to visitors’ needs and help customize the site for visitors. For example, we may use cookies to keep track of most visited sections of our site or to make sure a visitor does not see the same information repeatedly. We use general IP address information to better understand how the Site is utilized. Personal information cannot be collected via cookies and other tracking technology, however, if personally identifiable information was previously provided, cookies may be tied to such information. Aggregate, but not individual, cookie and tracking information may be shared with third parties.

Security, Changing, Reviewing and Deleting Information

IRG has taken a number of steps to safeguard the integrity of its data and prevent unauthorized access to information that is stored in its various systems. These measures are designed and intended to prevent corruption of data, block unknown or unauthorized access to our systems and data, ensure the integrity of information that is transmitted between IRG and its customers, and to provide protection of confidential information that may be in our possession.

For security purposes – and to make sure this service remains available to all users, IRG uses specialized software programs for monitoring and auditing network traffic to identify unauthorized attempts to upload or modify information, or otherwise to cause damage to our systems. IRG also uses industry-leading tools and encryption technology to control access to specific applications and services, protect data that is transmitted electronically between IRG and its customers and protect confidential data stored on our systems. These programs help us identify individuals attempting to tamper with the site and related systems.

WARNING — If security monitoring reveals possible evidence of criminal activity, information pertaining to such activity may be provided to law enforcement officials. Unauthorized attempts to upload or tamper with information on the Site or related systems are strictly prohibited and are subject to criminal prosecution.

The information contained in this privacy policy should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided via the Site or its related systems.

Questions About This Privacy Policy

If you have any questions about our privacy policy, please contact us. We respect your rights and privacy, and will be happy to answer any questions or concerns you may have.

By phone: 1-877-458-4868 (Monday -Friday, 9:00 a.m. – 5:00 p.m. Pacific Standard Time)

By mail: IRG Medical, Inc., 1701 W 135th St Suite C, Gardena, California 90249-2518

By email: privacy@irg.com